Code of Ethics
Our Commitment to Ethical Standards
Every contractor in the My Hometown Contractor network must agree to and uphold our comprehensive Code of Ethics. These standards ensure that homeowners receive honest, professional, and quality service on every project.
Honest & Fair Pricing
We pledge to:
- Provide accurate, detailed written estimates
- Clearly explain all costs and potential additional expenses
- Never inflate prices or add hidden fees
- Honor quoted prices for the agreed-upon scope of work
- Provide fair pricing competitive with industry standards
Quality Workmanship
We commit to:
- Perform all work to industry standards and local building codes
- Use quality materials and proven construction methods
- Complete projects within agreed-upon timelines
- Stand behind our work with appropriate warranties
- Address any issues promptly and professionally
Professional Communication
We promise to:
- Respond to inquiries promptly and courteously
- Maintain clear, regular communication throughout projects
- Respect homeowners' time and property
- Provide regular updates on project progress
- Address concerns and questions professionally
Licensing & Insurance
We guarantee:
- Maintain all required business licenses and permits
- Carry adequate liability insurance coverage
- Provide workers' compensation for all employees
- Keep all certifications and training current
- Comply with all local, state, and federal regulations
Safety & Responsibility
We are committed to:
- Follow all safety protocols and OSHA guidelines
- Maintain a clean and organized work environment
- Protect homeowner property from damage
- Properly dispose of materials and debris
- Ensure the safety of all workers and occupants
Legal & Ethical Compliance
We agree to:
- Operate with complete honesty and integrity
- Respect customer privacy and confidentiality
- Avoid conflicts of interest
- Never engage in fraudulent or deceptive practices
- Comply with all consumer protection laws
Enforcement & Accountability
My Hometown Contractor actively monitors contractor performance and investigates any complaints. Contractors who violate our Code of Ethics face immediate review and potential removal from our network.
We encourage homeowners to report any concerns or issues. Your feedback helps us maintain the highest standards and protect future customers.