Everything you need to know about working with My Hometown Contractor.
Getting Started & Platform Overview
Q: What is My Hometown Contractor and how does it work?
A: My Hometown Contractor is a trusted platform that connects homeowners with pre-screened, local contractors for home improvement projects. Our service is completely free for homeowners - simply enter your ZIP code, describe your project, and receive free quotes from qualified contractors in your area. Every contractor in our network has passed our rigorous 10-step background check, ensuring you work with legitimate, licensed, and insured professionals.
Q: Is My Hometown Contractor really free for homeowners?
A: Yes! Our platform is 100% free for homeowners. There are no membership fees, no hidden charges, and no obligation to hire any contractor. We make money by charging contractors a small fee to be part of our trusted network, which allows us to offer our matching service to you at no cost.
Q: What areas do you serve?
A: We specialize in the local market area and surrounding communities. Our local focus ensures that contractors understand regional building codes, weather conditions, and community standards. Enter your ZIP code on our homepage to see if we have qualified contractors available in your specific area.
Contractor Vetting & Quality Assurance
Q: How do you screen your contractors?
A: Every contractor in our network passes our comprehensive 10-step pre-screening background check, which includes:
Business license verification
Insurance confirmation (liability and workers' compensation)
Trade qualifications and certifications
Reference checks from previous customers
Background checks and criminal history
Financial stability verification
Customer satisfaction history review
Professional standing verification
Code of Ethics agreement
Ongoing performance monitoring
Q: What happens if a contractor doesn't perform well?
A: We continuously monitor contractor performance through customer feedback and satisfaction ratings. Contractors who don't maintain our high standards are removed from our network.
The Process
Q: How many contractors will contact me?
A: Typically, you'll receive contact from 1-3 pre-screened contractors who specialize in your type of project. This gives you enough options to compare without being overwhelming. All contractors have been vetted and are ready to provide competitive quotes.
Q: How long does it take to be contacted?
A: Most homeowners receive contact within 24-48 hours of submitting their request. Complex projects may take slightly longer to get final quotes back after the appointments, as contractors need time to review the scope and provide accurate estimates.
Types of Projects & Services
Q: What types of home improvement projects can I find contractors for?
A: Our platform connects homeowners with contractors for virtually any home improvement project, including:
Remodeling: Kitchen, bathroom, basement, and room additions
New Construction: Home building, additions, and major renovations
Repairs: Plumbing, electrical, roofing, and structural repairs
Home Services: Painting, flooring, windows, doors, and general maintenance
Outdoor Projects: Decking, landscaping, fencing, and concrete work
Specialty Services: HVAC, electrical, plumbing, and custom installations
Q: Do you have contractors for both small and large projects?
A: Absolutely! Our network includes contractors who specialize in everything from small handyman jobs to major home renovations. When you submit your request, we match you with contractors who have experience with projects of similar size and scope.
Q: Can I find contractors for emergency repairs?
A: Yes, we have contractors available for emergency repairs such as water leaks, electrical issues, and other urgent problems. When submitting your request, indicate that it's an emergency, and we'll prioritize matching you with contractors who can respond quickly.
Pricing & Payment
Q: How are contractor prices determined?
A: Each independent contractor sets their own pricing based on factors like project complexity, materials needed, labor costs, timeline, and local market rates. Our platform allows you to compare multiple quotes to ensure you're getting fair and competitive pricing.
Q: Are the quotes I receive binding?
A: The initial quotes you receive are estimates based on the information you provide. Final pricing may be adjusted after contractors conduct in-person assessments and review specific project requirements. Always get a detailed, written contract before work begins.
Q: How and when do I pay contractors?
A: Payment arrangements are made directly between you and the contractor you choose. Most contractors require a deposit to begin work, with progress payments or final payment upon completion. Always establish payment terms in writing before starting any project.
Working with Contractors
Q: What should I look for when choosing between multiple contractors?
A: Consider these factors when selecting a contractor:
Price and Value: Compare quotes but don't automatically choose the lowest bid
Experience: Look for relevant project experience and portfolio examples
Reviews and Ratings: Read feedback from previous customers
Communication: Choose someone who responds promptly and clearly
Timeline: Ensure their schedule aligns with your project timeline
Professionalism: Look for proper licensing, insurance, and contracts
Q: What should be included in a contractor contract?
A: A comprehensive contract should include:
Detailed scope of work
Project timeline and completion dates
Total cost and payment schedule
Materials and specifications
Warranty and guarantee information
Permits and responsibility for obtaining them
Change order procedures
Cleanup and site restoration
Q: How do I know if a contractor is properly licensed and insured?
A: All contractors in our network have been verified for proper licensing and insurance. However, you should always request to see copies of their current license and insurance certificates before hiring. Our pre-screening process ensures they meet these requirements, but verification protects both parties.
Platform Policies & Guarantees
Q: What is your Code of Ethics?
A: Our contractors must agree to follow our strict Code of Ethics, which includes:
Providing honest and accurate quotes
Using quality materials and workmanship
Maintaining professional communication
Respecting homeowners' property and privacy
Completing projects on time and within budget
Providing proper warranties for work performed
Following all building codes and regulations
Q: What happens if I'm not satisfied with the work?
A: While we don't directly employ contractors, we have a process to help resolve disputes:
First, communicate directly with the contractor to address concerns
If issues aren't resolved, contact our support team for mediation
Contractors who consistently receive complaints may be removed from our network
Q: Do you offer any guarantees on contractor work?
A: Each contractor provides their own warranties and guarantees for their work. These vary by contractor and project type. Always get warranty information in writing before hiring. Our platform guarantee is that we only work with contractors who meet our high standards of quality and professionalism.
Privacy & Security
Q: How is my personal information protected?
A: We take privacy seriously and only share your contact information with contractors who you choose to contact you. Your project details are used solely for matching you with appropriate contractors. We never sell your information to third parties.
Q: Will I receive unsolicited calls from contractors?
A: No. Contractors can only contact you after you've submitted a quote request and they've been matched to your project. You won't receive calls from contractors who aren't relevant to your specific needs.
Q: How do you verify contractor identities and credentials?
A: Our 10-step verification process includes government-issued ID verification, business license checks, and credential authentication with issuing authorities. We regularly re-verify contractor information to ensure it remains current and accurate.
Technical Support & Help
Q: What if I have technical problems with the website?
A: Our customer support team is available to help with any technical issues. You can reach us by phone at (319) 555-1234 or email at support@myhometowncontractor.com. We typically respond within 24 hours.
Q: How do I report issues with a contractor?
A: If you experience problems with a contractor, first try to resolve the issue directly with them. If that doesn't work, contact our support team with details about the situation. We'll investigate and take appropriate action, which may include mediation or removing the contractor from our network.
Local & Regional Questions
Q: Why focus on the local market area specifically?
A: Our local focus allows us to provide better service by understanding regional needs. Our contractors are familiar with:
local market building codes and permit requirements
Local weather patterns and climate considerations
Regional architectural styles and preferences
Local material suppliers and subcontractors
Community standards and expectations
Q: Do contractors understand local building codes?
A: Yes, all our contractors are verified to be properly licensed and familiar with local building codes and regulations. They stay updated on code changes and requirements to ensure all work is compliant and passes inspection.
Q: How do you handle seasonal projects and weather delays?
A: Local contractors understand how weather affects project timelines in our region. They factor seasonal considerations into project planning and communicate proactively about potential weather-related delays.
Cost Savings & Value
Q: How does using your platform save me money?
A: Our platform helps you save money by:
Providing multiple competitive quotes for comparison
Connecting you with pre-screened contractors (no expensive mistakes)
Eliminating the need for expensive background checks and verification
Reducing research time and decision-making stress
Accessing contractors who offer competitive rates to platform members
Q: Are there ways to reduce project costs?
A: Consider these cost-saving strategies:
Get multiple quotes to compare pricing
Be flexible with project timing if possible
Consider material alternatives that offer similar quality
Bundle multiple small projects together
Maintain good communication to avoid costly misunderstandings
Project Planning & Preparation
Q: How should I prepare before requesting quotes?
A: To get accurate quotes, prepare this information:
Detailed project description and scope
Measurements and dimensions
Desired materials and finishes
Budget range (if known)
Timeline and start date preferences
Any special requirements or considerations
Q: What questions should I ask contractors during the bidding process?
A: Important questions to ask include:
What's your projected timeline?
Do you handle permits and inspections?
What warranties do you offer?
How do you handle change orders?
Who will be the on-site supervisor?
How do you communicate project updates?
Q: How do I know if my project requires permits?
A: Most significant home improvement projects require permits. Your contractor should determine permit requirements during the bidding process. Common projects requiring permits include:
Structural changes
Electrical work
Plumbing modifications
Room additions
Major renovations
Some exterior work
Emergency & Urgent Services
Q: What constitutes an emergency home repair?
A: Emergency repairs address urgent issues that could cause:
Essential system failures (heating/cooling, water)
Q: How quickly can I get help for emergency repairs?
A: Emergency requests receive priority matching. While response times vary, many contractors offer same-day or next-day service for true emergencies. Always indicate urgency in your project request.
Q: What should I do while waiting for emergency repair?
A: Take these immediate steps:
Document damage with photos
Prevent further damage if safe to do so
Turn off water/electricity if necessary
Move valuables away from affected areas
Keep receipts for emergency supplies
Communicate clearly about the emergency situation
Comparing with Other Platforms
Q: How is My Hometown Contractor different from HomeAdvisor or Angie's List?
A: Our key differences include:
Local Focus: Specialized expertise in local market area
Rigorous Vetting: 10-step background check vs. basic verification
Quality Focus: Fewer AND higher-quality contractors
Direct Matching: Personalized matching vs. open marketplace
Code of Ethics: All contractors agree to strict ethical standards
Community Connection: Supporting local businesses and economy
Q: Why shouldn't I just search Google for contractors?
A: While Google search shows results, it doesn't verify quality. Our platform provides:
Pre-screened and verified contractors only
Real customer reviews and ratings
Background checks and credential verification
Dispute resolution support
Quality assurance monitoring
Protection against unlicensed or uninsured contractors
Final Considerations
Q: What makes a successful contractor-homeowner relationship?
A: Success comes from:
Clear communication and expectations
Detailed written agreements
Regular progress updates
Mutual respect and professionalism
Flexibility and problem-solving attitude
Proper planning and preparation
Q: How do I know I'm making the right choice?
A: You're making a good choice when you:
Feel comfortable communicating with the contractor
Understand all terms and costs
Have verified credentials and references
Have a detailed written contract
Feel confident in their expertise and professionalism
